FAQ

Does Naab Design ship internationally?

Naab Design offers international shipping across the world. Keep in mind that we don't ship orders to Cuba, Iran, and North Korea. We ship internationally to all other countries!

Who pays the customs duties & taxes?

Shipments outside of the USA may incur customs or other fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The customer is responsible for these fees. Any fees are paid to appropriate customs agency by the end customer. (In some cases Naab Design selects duty-paid shipping methods)

How do we handle returns at Naab Design?

Any returns or problems that occur because of an error on our part will be handled at our expense. We do not accept returns or exchanges for buyer's remorse or due to a wrong size being ordered.

What if the product is damaged in the mail?

We ask for photo verification of the damaged goods sent to support@naabdesign.com, then we'll gladly send a replacement at no cost to you.

How long do I have to submit a claim for a return/exchange?

Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product is received. For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date.

WE DO NOT REFUND ORDERS FOR BUYER’S REMORSE AND SIZE EXCHANGES.

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, by asking you to confirm your address or get in touch with your local post office to try locating the lost order.

How should I wash my printed garments?

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.