Shipping policy

Who pays the customs duties & taxes?

Shipments outside of the USA may incur customs or other fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. Any fees are paid to appropriate customs agency by the end customer. (In some cases Naab Design selects duty-paid shipping methods)

What if the product is damaged in the mail?

We will ask for photo verification of the damaged goods sent to support@naabdesign.com, then we'll gladly send a replacement at no cost to you.

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing that, by asking you to confirm your address or get in touch with your local post office to try locating the lost order.